Frequently Asked Questions

ERC stands for Explore Rebel Create - the three core archetypes that represent different paths of authentic expression. We believe everyone has elements of all three within them.

We're not just a clothing brand - we're a movement for authentic expression. Our focus is on identity over fashion, creating pieces that help you express who you truly are rather than following trends.

ERC is for adventurers, misfits, and outside-the-box thinkers who refuse to conform. If you're someone who dares to be different and values authentic expression over fitting in, you're our people.

Take our archetype quiz to discover your primary alignment. Remember, most people are a blend of all three - Explorer (adventurous), Rebel (rule-breaking), and Creator (visionary). Choose what resonates most with your current journey.

Our pieces are designed with a relaxed, comfortable fit that works for all body types. We use unisex sizing and provide detailed measurements in our size guide. When in doubt, size up for a more relaxed fit.

Sustainability is core to our values. We use ethically sourced materials, sustainable production methods, and eco-friendly packaging. Quality over quantity means our pieces are built to last.

Absolutely. We release new pieces based on community feedback and our evolving understanding of authentic expression. Join our email list to be first to know about new drops.

Domestic orders typically arrive in 3-5 business days with standard shipping, or 1-2 days with express. International shipping varies by location but generally takes 7-21 business days.

Yes! We ship worldwide because authentic expression knows no borders. International shipping costs vary by location and are calculated at checkout.

Absolutely. You'll receive a tracking number via email once your order ships. You can track your package directly through our shipping partners.

We've got you covered. If your package is lost in transit or arrives damaged, contact us immediately and we'll send a replacement at no charge.

We offer 30-day returns on all items in unworn, original condition. Returns are free for domestic orders, and we also offer free size exchanges.

Contact us at explorerebelcreate@gmail.com with your order number. We'll send you a prepaid return label and process your refund within 2-3 business days of receiving the item.

Yes! Size exchanges are free and easy. Just let us know what size you need when you contact us, and we'll send the new size while you return the original.

Our mistake, our responsibility. We'll immediately send the correct item via express shipping and provide a prepaid return label for the wrong item.

Follow us on social media, join our email list, and most importantly - live authentically. Share your story, support others on their journey, and help us build a movement of people who dare to be different.

Yes. We believe in using our platform for positive impact. We regularly support causes aligned with our values and donate a portion of profits to organizations that promote authentic expression and individual freedom.

We're always open to authentic collaborations. If you're an artist, creator, or organization that shares our values, reach out. We love working with people who are making a positive impact.

Contact our support team at explorerebelcreate@gmail.com. We'll get back to you within 24 hours and help resolve any technical issues you're experiencing.

You can update your account information by logging into your account on our website. If you need help, our support team is always available to assist.

Not yet, but our website is fully optimized for mobile devices. A mobile app is on our roadmap as we continue to grow and serve our community better.